Career Practitioner/Case Manager, NS Works: Lower Sackville NS


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Position: Career Practitioner/Case Manager

Employer: Nova Scotia Works; Opportunity Place

Location: Lower Sackville NS

Job Description:

Career Practitioner/Case Manager, NS Works: Lower Sackville NS

Career Practitioner/Case Manager                 Opportunity Place, a Nova Scotia Works Employment Services Centre, provides access to high quality, inclusive employment services for employers and job seekers in Bedford/Sackville and area.  We provide one-on-one support, workshop facilitation, employment assessments, case management, job development, employer engagement and employment maintenance services. We are committed to ensuring a diverse and inclusive workforce. We strive to reflect the diversity of the many networks, groups, and communities within a framework of respect, equity, sensitivity and competency in all aspects to be more effective in serving and working within communities. For more information on our programs and services, please refer to our website ( To support our clients the Career Practitioner/Case Manager will work cohesively within a team of employment services professionals. The successful candidate will be responsible for the delivery of both in-house and outreach services to our clients; will be highly dynamic, organized and detail oriented, with outstanding people skills, highly adaptable. Career Practitioner/Case Managers are responsible for assessing an individual’s employment/career needs and identify those who are suitable for case management.  Case Managers work with these individuals in a collaborative, client driven process to develop a Return to Work Action Plan (RTWAP).  The actions of a Case Manager must address the specific needs of the client as documented in their goals.  The Case Manager must support accountability by organizing service delivery that is appropriate, coordinated, and timely to address client needs and desired outcomes.    Responsibilities: Under the direction of the Executive Director and Case Manager Team Lead, conduct client needs assessment; identify barriers to employment; develop a plan to address barriers; monitor and evaluate the plan; adjust as needed; provide group facilitation services; follow-up and support. Case Manager Skills and Competencies: Career Development

  • Working knowledge of career development theory and applications
  • Ability to define and manage career and personal development goals and transition
  • Adherence to inclusionary practice, ethical decision making, and respect for diversity
  • Solid understanding of assessment processes, tools and resources
  • Working knowledge of employment/career related services, programs and interventions
  • Commitment to professional development and career self-management
  • Ability to design, organize and facilitate group sessions with diverse client groups
  • Good understanding of adult learning principles/ understanding of program evaluation concepts
 Case Manager Education, Training, Certification, Experience:
  • Preference will be given to individuals with a bachelor's degree/post-secondary education in Sociology, Psychology, Education, Human Services or Human Resources, or equivalent education and work experience
  • Must be certified or willing to attain Career Development Practitioner certification. The successful candidate must meet the criteria to achieve certification. See
  • Several years of relevant experience in services related to career development working with diverse clients
  • Must have significant demonstrated experience in facilitating learning group activities, workshops
  • Knowledge of community organizations, service providers, and referral agencies
  • Experience working with persons from diverse background with varying barriers to employment.
  • Ability to access and effectively use information and communications technology; conduct research
  • Responsive, proactive and strong problem-solving skills
  • Adherence to inclusionary practice, ethical decision making and respect for diversity
  • Propose solutions and implement strategies that will assist the client in resolving employment related problems both immediate and long term, intervening when appropriate to refer them to additional appropriate resources within the organization or elsewhere
  • Monitor the client’s progress
  • Responsible to maintain accurate records; provide verbal and/or written reports on the client’s progress to the Team Lead/Executive Director
  • Document relevant and pertinent information on the client information system in a factual, objective and non-judgmental manner
  • Maintains follow up contact with the client offering guidance and support post Action Plan closure
  • Closing case files in a timely manner
  • Liaises with other service delivery agents and community resources to promote the organization and update information on other services
  • Refer appropriate clients to outside services when appropriate
  • Must be comfortable working with diverse populations in a variety of work settings; i.e. in-person, virtually, by phone, outreach
  • Effective oral and written communication skills; effective communicator with the ability to support, motivate and build a trusting rapport with clients that support acceptance of individuals’ values and employment goals
  • A role model that practices exceptional work ethics and practices
  • Ability to manage multiple tasks with the capacity for adaptation and flexibility
  • Able to adapt service delivery to be inclusive of a diverse clientele
  • Empathetic and patient listener; able to deliver services in a professional and ethical manner
  • Ability to work independently, as well as part of a team
  • Strong time management skills
  • Possess sound judgement and tact in dealing with a variety of people
  • Demonstrated strong competency working in a computerized environment
  • Participate in staff and professional development meetings
  • Willing to complete and maintain required training & certifications
  • Travel as necessary; access to reliable transportation
  • Must have a clear Vulnerable Sector Check and Criminal Record Check, or be able to provide one
  • Perform other related duties as assigned
  • Bilingual (French) considered an asset
     Start Date:  Immediate Hours of Work: 830-4/9-430 Mon-Fri (some flexibility may be required)   To apply for this position, please send your resume and cover letter in a Word Format, merged into one document to Margo Hudson  by Thursday, November 5, 2020.   The Opportunity Place (OPRA) Board of Directors is committed to respecting, fostering and supporting diversity and inclusion at Opportunity Place within its leadership and governance. OPRA believes that respect must be demonstrated by its leadership.  Diverse and inclusive perspectives in decision-making produce better decisions.  An organization which reflects the diversity of the many networks, groups, and communities within a framework of respect, equity, sensitivity and competency in all aspects will be more effective in serving and working within those communities. We are committed to ensuring a diverse and inclusive workforce with a range of characteristics that make individuals unique.  These characteristics include, but are not limited to, dimensions such as national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socio economic status and family structures. All applicants who are members of an employment equity group are encouraged to self-identify.   We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.   108 Cobequid Road, Suite 100, Lower Sackville NS B4C 2N2

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